We know that the more connected your data systems are, the more you can learn about your customers, and the more you can improve your business. Either by adapting existing systems or creating bespoke new ones, we allow our clients to streamline their processes to make efficiency savings that dwarf their initial investment.
And we haven’t just affected customer-facing programmes - we’ve transformed back-end systems and business procedures, such as e-ticketing and documentation, so our clients can maximise the benefits of data-led, connected strategies.
Our e-ticketing platform services millions of flight departures, package holiday tickets, and cruise embarkations for our UK travel clients.
Transactional Event Based Email
Transactional confirmations, product dispatch notifications, e-billing, monthly statement notifications, credit card failure notifications, password reminders - we service millions of event based communications, and provide our clients with engagement insight at an individual level.
Transactional Website & E‑Commerce Systems
We developed a total business solution for the Travel Department, Ireland’s biggest Escorted Tours business.
With a Single Customer View data architecture, fully transactional web site & eCRM systems, we’re transforming digital capability and performance insight driving forward their operational eCRM strategy.
Retail Loyalty Systems
We developed & managed the purehmv customer loyalty programme as a unique differentiator versus hmv competitors.
We nurtured high value customers and worked the data to generate incremental spend both online and in store, whilst driving key business insight and repeat purchase strategies.
Retail Customer Experience Management System
With HMVIP we created a massive strategic change in business capability by creating an automated, dynamic, interactive, cutting edge 1-2-1 Retail eCRM and business management control initiative that drove KPIs from High Street to Facebook.
Call Centre Systems
We provide front-end multi-language capability that integrates with any web enabled call centre work flow system to allow precision data capture and Inbound, Outbound or Retention or Service follow-ups with email content, complete with performance insight and sales allocation.
Retail Enquirer Follow Up Programmes
With Thomson and First Choice we created a strategic change in business data strategy by creating an automated, dynamic, interactive, eCRM follow-up programme for over 600 Retail stores in the UK including data capture and conversion KPIs.
Loyalty measurement gets an innovative rework through a sophisticated triggered programme which allows Virgin Trains to harvest customer feedback and adopt a back-to-basics approach to dealing with potential negative word of mouth.